I've also tried to set up her iPhone with all the correct settings as per Shaw's instructions, and the same thing happens. So.I suspect that there's a bug in Mac Mail or Catalina itself, but I'm mighty stumped. She suggested I call Apple for support, which is understandable, as this is a Mac after all. Click on the email account required on the left sidebar, and then choose '-' button at the foot. Hit Mail option at the top menu followed by Preferences at the pull-down list. She explained to me that Shaw doesn't support Mac, which was a given. Delete the email account from the Mail App. I spoke with a nice lady from techical support, and we verified that the password and username was good, and with Shaw webmail it worked fine. I have tried to change the outgoing mail using the Shaw server settings per IMAP setup, but it won't accept the user name or password or any of that, and I can't verify the setting for outgoing mail, and when I do it says something about only being allowed to have one SMTP account. Username and password checks out OK, port is good at 993, SSL is turned on, and authenticate via Password is turned on too. ![]() ![]() She has an IMAP account, and the incoming is setup fine. I'm trying to help my mom with her MacBook Pro (2019) which is running Catalina, and she is using Mac Mail to get her mail. Connecting to the service with Postman or OANDAs java app both work. This one's got me mighty stumped, so I'm turning to the Shaw community for help. 1 and chose to keep my existing config files, and my mail server stopped working.
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